Shipping Policy

Fluxaud Shop - Shipping & Delivery Policy

🔒 1. 100% Discrete & Plain Packaging

Your privacy is our absolute priority.

  • Plain Boxes: All orders are dispatched in completely plain, sturdy, unmarked cardboard boxes or mailing bags.
  • Zero Disclosures: There will be NO mentions of "Cigarettes", "Tobacco", "Vape", or any branding anywhere on the outer box, shipping labels, or customs documents.
  • Standard Look: It looks exactly like a standard daily online shopping package. Your roommates, family members, or post officers will never know what's inside.

🚚 2. Guaranteed Delivery Across Australia

We ship locally from our warehouses in Sydney and Brisbane to all states and territories across Australia via Australia Post (AusPost).

  • Flexible Locations: We fully support deliveries to residential addresses, P.O. Boxes, and Parcel Lockers.
  • Fast Dispatch: All orders are packed and dispatched within 24 hours after your bank transfer payment screenshot is verified by our customer support.
  • Real-time Tracking: As soon as your parcel is shipped, an official AusPost tracking number will be provided so you can monitor your delivery in real-time.

🛡️ 3. 100% Full Refund or Free Reshipment Guarantee

Because ordering regulated goods online carries unique concerns for consumers, Fluxaud Shop bears all the transport risks for you:

  • Our Promise: If your package is unfortunately lost in transit, damaged, or fails to be delivered to your hands by AusPost, Fluxaud Shop promises either a 100% Full Refund or a Free Reshipment immediately. Zero risk for our customers.

🚨 4. CRITICAL WARNING: Anti-Scam & Domain Verification

Because fluxaud.shop is the most trusted duty-free supplier for Australian smokers, several SCAM and clone websites are currently imitating our brand name and style.

  • The Fraud: These fraudulent sites take your bank transfers but NEVER ship out any orders.
  • Be Vigilant: Please protect your hard-earned money! Always check your browser address bar before paying.
  • Our Only Link: We operate EXCLUSIVELY under our verified genuine domain: fluxaud.shop. We do NOT have any alternative domains, backup shops, or other links. If you are buying from any site other than fluxaud.shop, you are dealing with scammers.

💬 5. Need Shipping Support?

If you have any questions regarding your shipping status, delivery time, or need assistance with your order, please reach out to our official customer service team through the live-chat hub channels verified on our home page at fluxaud.shop.