FAQs

Q1: What payment methods do you accept?

A: To ensure maximum transaction security and offer exclusive checkout lanes, we currently process payments via Direct Bank Transfer (including Standard Transfers and Osko / Fast Payments) to our official corporate account. Your electronic invoice and detailed BSB/Account information will be securely generated immediately after you click "Continue to Payment" at checkout.

Q2: Why must I include ONLY my Order Number in the bank reference field?

A: Our automated clearing system reconciles incoming funds matching numeric data to your invoice. Including extra words, shop names, or alphabetic descriptions will cause system reconciliation errors, resulting in automatic fund reversals by the clearing house and significant delays in your order validation.

Q3: Can I speed up the payment verification process?

A: Yes. While standard bank transfers may take time to clear, utilizing Osko / Fast Payment via your mobile banking app allows for instant clearing. For faster verification, we highly recommend taking a quick screenshot of your successful transaction receipt and uploading it directly to our WhatsApp or Live Chat support in the bottom right corner of our website.

Q4: Where are my items dispatched from?

A: All orders are stocked, packed, and dispatched directly from our local logistics hubs located in Sydney and Brisbane. We do not drop-ship, ensuring all parcels meet strict domestic quality control standards before departure.

Q5: How long does it take to process my order and get a tracking number?

A: Once your bank transfer is successfully verified, your order immediately enters our priority packing queue. Your unique logistics tracking identifier will be generated and dispatched via email within 24 to 48 hours of payment clearance—often as early as the next business day.

Q6: Do you ship nationwide across Australia?

A: Yes. We provide nationwide shipping across all Australian states and territories. Standard delivery times typically range from 2 to 7 business days depending on your specific regional postcode and local carrier transit schedules.

Q7: Is there an age restriction to purchase from your store?

A: Yes. You must be 18 years of age or older to browse and purchase any products from Fluxaud Shop. We strictly adhere to Australian federal and state retail compliance regulations. We reserve the right to enforce age verification protocols, and any orders placed by minors will be cancelled and automatically reported.

Q8: What will appear on my bank statement?

A: For privacy and standard corporate accounting purposes, your bank statement will reflect a direct transfer to our registered financial clearing entity